This page summarises the published terms and conditions of Bluebetz, drawing only on the operator's own documentation. It does not replace those terms, which remain the governing text for anyone using the platform.
Company behind Bluebetz and its licence
Bluebetz is owned and operated by Capitanos Games Ltd., registered under company number 000048510, with a registered address at New Horizon Building, Ground Floor, 3 1/2 Miles Northern Highway, Belize City, Belize. The operator holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509071-FI2. The terms separately describe this as a licence granted under the Computer Gaming Licensing Act 007 of 2005. No UK Gambling Commission licence is named in the operator's documentation.
The terms cap the operator's total aggregate liability at the value of the bets placed or €500 in aggregate, whichever figure is lower.
Eligibility rules Bluebetz sets out
Players must be over 18, or the legal minimum age for gambling in their own jurisdiction, whichever is higher. The terms list ten restricted countries and categories, including Austria, France and its territories, Germany, the Netherlands and its territories, and Spain. The United Kingdom appears among the restricted jurisdictions, alongside the Union of Comoros, the USA and its territories, FATF-blacklisted countries, and any territory the Anjouan Offshore Financial Authority deems prohibited.
Employees of the company, its licensees and distributors, along with their immediate families, are barred from using the service for real money without prior written consent from the Company Director or CEO. Only one account per player is permitted; duplicates face immediate closure under the terms.
Bluebetz withdrawal conditions
The minimum withdrawal per transaction is €10, except when a player closes their account, in which case the full balance can be withdrawn. The maximum withdrawal is €10,000 per month. Where a player's balance reaches at least ten times their total deposits, that monthly ceiling drops to €5,000.
No withdrawal commission applies once a deposit has been wagered at least once. If it has not, the terms specify an 8% fee, subject to a minimum charge of €4. Withdrawals return to the original deposit method by default, though the operator may permit an alternative method after security checks. Every withdrawal is reviewed and processed manually; the terms state there are no automated transactions. Bank transfers take 3–7 banking days. A €50 administration fee applies per chargeback, denial or payment reversal.
Bonus wagering terms under Bluebetz rules
The terms require the deposit plus bonus amount to be wagered in sports betting before a withdrawal can be requested, though the wagering multiplier itself is written inconsistently in the operator's own document. Qualifying bets need minimum odds of 1.90 for singles, and combined odds of at least 1.90 for multiples. Bets settled at odds of 1.00, two-outcome selections, and opposing bets placed on the same event do not count toward the requirement.
Rollover must be completed within 60 days of the first qualifying deposit; missing that window voids the bonus and any derived winnings. Requesting a withdrawal before the wagering requirement is met forfeits the bonus and all related winnings. The maximum cashout on a bonus-linked bet is $13,300; the terms state that a bonus is not paid out where winnings exceed that figure. Bonuses are restricted to recreational players, with professional players, player pools and game communities excluded.
Verification under the Bluebetz terms
Verification can be required before any withdrawal, or at any point during the relationship with the operator. Players must supply a picture ID, such as a passport, driving licence or national ID card, together with a recent utility bill confirming name and address. The operator reserves the right to request a selfie, additional address confirmation or a verification call. The registration process itself asks for passport details at sign-up, in addition to standard personal details.
Disputes and language of the Bluebetz terms
The operator aims to respond to complaints within 28 days. Disputes over a settled wager must be raised within 3 days of the result being decided. The terms are published in English, and that English-language version prevails over any translation in case of disagreement.
Responsible gambling reference in Bluebetz terms
The terms describe a self-exclusion option, activated by emailing Customer Support from the account's registered email address, taking effect within 24 hours and lasting a minimum of 6 months. A 7-day cooling-off period is also described. Readers based in the UK have access to GamStop (gamstop.co.uk), a free national self-exclusion scheme, and the National Gambling Helpline via GamCare on 0808 8020 133, free and available 24/7 (gamcare.org.uk). Gambling is meant to stay a leisure activity, not a routine commitment, and support is there for anyone finding that balance harder to keep. Access to this page is restricted to those aged 18+.